The Foundation for Access to Rights - FAR is looking for a digital community liaison officer to join its team.
Candidate Requirements:
- Excellent written and spoken proficiency in Farsi;
- Excellent written and spoken proficiency in Bulgarian or English;
- Previous experience in direct and digital communication with asylum seekers, refugees, immigrants and stateless persons is an advantage;
- Previous experience working with vulnerable groups and skills in identifying needs is an advantage;
- Excellent communication skills;
- Knowledge and active use of social networks and ability to digitally engage the Farsi-speaking community and moderate community groups on social networks;
- Initiative and ability to work independently;
- High emotional intelligence;
- Respect for human rights, professional boundaries and ethics;
- Willingness to work in a multicultural environment;
- Precision and broad-mindedness, teamwork skills and the ability to coordinate and support the work of other team members;
- Analytical thinking, meeting deadlines and accountability;
- Excellent office software skills such as Microsoft Office as well as online communication platforms (Zoom, Microsoft Teams, etc.) and social media;
- A good command of Canva.
Responsibilities:
- Conducting two-way communication with the Farsi-speaking community through LiveChat option on Refugeelight.bg, through applications such as WhatsApp, Viber, Telegram, Messenger, etc.;
- Reaching out online to refugee and migrant Farsi-speaking communities by disseminating credible information across the social media channels moderated by FAR (on Facebook and Telegram).;
- Providing information on job opportunities available in FAR's employment platform in Farsi as well as information on available courses on skills building, digital literacy, entrepreneurship and other employment services available on the service map on Refugeelight.bg;
- Refering beneficiaries to relevant service providers, available on Refugeelight.bg when additional needs are identified (e.g. translation of documents, recognition of qualifications, need forwork, lawyer, etc.).;
- Reaching out to community leaders of the Farsi speaking refugee community and potential employers from refugee and migrant communities, who can be included in FAR's Refugee Employment platform.;
- Continuously monitoring and familiarizing oneself with the information available on the information platforms of FAR;
- Providing written and oral translation from and in Farsi during online legal consultations received through Refugeelight.bg's Request Assitance, as well as aiding lawyers in contacting beneficiaries and arranging a meeting;
- Translating RefugeeLight.bg's content in Farsi;
- Collecting and analyzing the inquiries by beneficiers relevant to the creation of new content on RefugeeLight.bg;
- Working closely in coordination with FAR's head and team members;
- Regular reporting on the activities.
What we offer:
- Opportunity to work in a team with dedicated and experienced professionals in human rights, refugee and immigration law;
- Work in a leading human rights NGO that has extensive experience in protecting human rights, refugee and foreigner rights;
- Opportunity to contribute to improving human rights and the lives of specific vulnerable people through work;
- A friendly work environment, in a team with high ethics, empathy and a culture of mutual support;
- Opportunities to acquire new knowledge and professional development;
- Flexible working hours;
- Fair financial remuneration
Terms and conditions of employment
Civil contract with a commitment corresponding to half-time work with flexible working hours
Place of work: Sofia and online
Start of the activity: beginning of February
Closing date to apply: 15 January 2024
Please send a short cover letter (up to 700 words), CV and the contact details of 2 people we can contact for reference to office@farbg.eu with the subject "Application - DCLO - Farsi"
We will email the best candidates to complete the selection process.
